1800 060 976
1800 060 976

Terms and Conditions

Last updated: July 2025

Introduction & Acceptance of Terms

By accessing this website or placing an order with AAA Headsets, you agree to be bound by the following Terms and Conditions.

If you do not accept these Terms and Conditions in full, you must not use this website or proceed with any transaction.

AAA Headsets reserves the right to update or modify these Terms & Conditions at any time. Continued use of our website or services after changes are posted constitutes your acceptance of those changes.

Payment Terms

AAA Headsets accepts payments securely via Stripe, a trusted third-party payment processor. Credit card payments may be made online via our website or by phone with one of our team members. In both cases, transactions are processed directly through Stripe’s secure system.

We do not store or have access to customer credit card information. Stripe handles all payment transactions in accordance with industry-standard encryption and security protocols.

For bank transfers, payment details will be provided upon checkout or during order confirmation. Orders will be processed once payment is received in full

All prices listed on our website are in Australian dollars (AUD) and include GST where applicable.

Payment Timing

  • Unless otherwise agreed in writing, full payment must be received prior to processing or dispatch
  • Orders will not be processed or shipped until payment has been received in full

Failed or Disputed Payments

  • If a payment fails or is disputed, AAA Headsets reserves the right to cancel the order or suspend delivery until the issue is resolved
  • Customers are responsible for ensuring their payment details are accurate and up to date

Invoices & Receipts

  • A tax invoice will be issued upon successful payment
  • For business customers, please contact us if you require a purchase order or custom billing arrangement

Shipping & Delivery

AAA Headsets aims to dispatch all orders promptly, and we’ll always do our best to resolve issues quickly.

We are not liable for delays caused by third-party couriers, but we will assist in tracking and resolving delivery issues where possible.

Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect details, redelivery fees may apply.

If an item arrives damaged, please notify us within 48 hours of receipt so we can assist with a resolution.

Order Cancellation

Orders may be cancelled prior to dispatch by contacting AAA Headsets directly. Once an order has shipped, cancellation is no longer possible and the standard returns process applies.

AAA Headsets reserves the right to cancel orders due to stock availability, pricing errors, or suspected fraudulent activity. Customers will be notified promptly and refunded in full.

Returns & Refunds

AAA Headsets accepts returns within 14 days of purchase if you’ve had a change of mind or ordered the wrong item.

Return Eligibility

To qualify for a return:

  • Item must be unused, in its original packaging, and in resalable condition
  • Proof of purchase (e.g. tax invoice or order confirmation) is required

Returning Your Item

  • Customers are responsible for return shipping costs unless the item was sent incorrectly or is faulty
  • We recommend using a trackable shipping service (e.g. Australia Post or a reputable courier)
  • You may wish to purchase shipping insurance, especially for high-value items

What Happens Next

Once your return is received and inspected, we’ll confirm receipt and advise whether your refund is approved.

If approved:

  • A refund will be issued to the original payment method within 5–10 business days (excluding public holidays and weekends)

If rejected:

  • We’ll explain why, and you can choose to have the item returned at your expense

Restocking Fee

Returns due to change of mind or ordering error may incur a restocking fee of up to 20%. This helps cover handling, inspection, and replacement of soiled parts.

Restocking fees do not apply to:

  • Incorrect items sent by AAA Headsets
  • Warranty replacements
  • Faulty products or damage caused during shipping

We’ll always inform you upfront if a restocking fee applies.

Warranty & Faulty Goods

All goods supplied by AAA Headsets are covered by manufacturer warranties and statutory guarantees pursuant to the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies those guarantees

Claims Procedure

To initiate a warranty or fault-related claim, the customer must:

  • Notify AAA Headsets within a reasonable time of identifying a fault
  • Provide proof of purchase, such as an invoice or order confirmation
  • Retain original packaging where possible, as it may assist with assessment or return

Assessment of Goods

Upon return, goods will be inspected by AAA Headsets or the relevant manufacturer. Assessment may include diagnostic testing to determine the presence of faults or defects.

Remedies

If the goods are deemed faulty or defective following assessment, AAA Headsets will offer, in line with consumer law

  • A refund of the purchase price;
  • Replacement of the goods; or
  • Repair of the goods at no additional cost to the customer.

Shipping Costs

If a fault is confirmed:

  • Return shipping costs will be borne by AAA Headsets

If no fault is found:

  • The customer may be liable for return shipping, a restocking fee, and any applicable administrative charges

Exclusions

Warranty claims may not be approved where faults are caused by:

  • Misuse, abuse, or negligence;
  • Incorrect installation or failure to follow instructions;
  • Normal wear and tear; or
  • Modification or unauthorised repairs

Privacy & Data Protection

AAA Headsets is committed to protecting your personal information. Please refer to our Privacy Policy for full details.

By using our website or services, you acknowledge and agree to the terms of our Privacy Policy.

Cookies & Tracking
AAA Headsets uses cookies and similar technologies to enhance the browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to the use of these technologies in accordance with our Privacy Policy.

You can manage your cookie preferences through your browser settings at any time.

Limitation of Liability

To the maximum extent permitted by law, AAA Headsets shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, arising from the use of our products or services.

AAA Headsets’ liability for any claim arising in contract, tort (including negligence), or otherwise shall be limited to the amount paid for the product or service in question.

This limitation does not apply to:

  • Liability for death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breaches of consumer guarantees under the Australian Consumer Law
  • Warranty claims for faulty or defective products
  • Damage caused by incorrect items sent by AAA Headsets
  • Any other liability that cannot be excluded or limited by law

Third-Party Products & Services
AAA Headsets may offer or recommend third-party products or services. We are not responsible for the performance, reliability, or safety of these third-party offerings. Any issues arising from their use should be directed to the relevant provider. However, we will assist customers in identifying the correct contact or resolution path where possible

Intellectual Property

Product descriptions, specifications, images, and logos displayed on the AAA Headsets website are primarily provided by manufacturers and remain their intellectual property. AAA Headsets uses these materials with permission or under license for product representation.

Our website layout, branding, and logo are the property of AAA Headsets and are protected under applicable copyright and trademark laws.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Western Australia and the laws of Australia.

In the event of a dispute, AAA Headsets encourages customers to contact us directly to seek a resolution. If a resolution cannot be reached, both parties agree to submit to the non-exclusive jurisdiction of the courts of Western Australia.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Scroll to Top