Refund and Returns Policy
Last updated: July 2025
AAA Headsets accepts returns within 14 days of purchase if you’ve had a change of mind or ordered the wrong item.
Return Eligibility
To qualify for a return:
- Item must be unused, in its original packaging, and in resalable condition
- Proof of purchase (e.g. tax invoice or order confirmation) is required
Returning Your Item
- Customers are responsible for return shipping costs unless the item was sent incorrectly or is faulty
- We recommend using a trackable shipping service (e.g. Australia Post or a reputable courier)
- You may wish to purchase shipping insurance, especially for high-value items
What Happens Next
Once your return is received and inspected, we’ll confirm receipt and advise whether your refund is approved.
If approved:
- A refund will be issued to the original payment method within 5–10 business days (excluding public holidays and weekends)
If rejected:
- We’ll explain why, and you can choose to have the item returned at your expense
Restocking Fee
Returns due to change of mind or ordering error may incur a restocking fee of up to 20%. This helps cover handling, inspection, and replacement of soiled parts.
Restocking fees do not apply to:
- Incorrect items sent by AAA Headsets
- Warranty replacements
- Faulty products or damage caused during shipping
We’ll always inform you upfront if a restocking fee